Bala Iyer

This piece in knowledge@wharton brings out some interesting issues in choosing a closed vs. open architecture for a product. While Apple starts out by using a closed architecture to enable good user experience, it inevitable opens the architecture once the product matures. Microsoft, on the other hand, encourages third party innovation by opening its architecture and providing development toolkits. This strategy encourages innovation and product variety and in some instances compromised the user experience. Good read.