We now
hear a lot about Indian IT vendors opening delivery centers outside India. Countries like Philipines, China, Poland, Mexico and even the US are mentioned in many reports. When an American bank wanted to process loans for its Hispanic customers it contacted Infosys that then delivered the service from Monterrey, Mexico. While the IT vendors have very good programming and delivery capabilities, what differentiates them is their ability to source and manage work. IT vendors have developed the capability to break a given piece of work into modular chunks and then get them executed at the proper global delivery center and then deliver the final reassembled work to the client. This ability to orchestrate work is what they are developing as a unique capability. This summer I will be writing a case study that demonstrates this capability.