A new service that is now taking-off within the IT services arena is remote monitoring. While application development and maintenance dominated in the early era, companies do invest close to 50%of their IT budget on infrastructure. While infrastructure itself can't be move (at least for now), managing that can be outsourced. Large IT vendors have always been managing their infrastructure from one location. To them, offering this as a service to others is a natural extension. To support this service, ISVs have a category of software called enterprise systems management. Some examples are IBM's Tivoli, HP's OpenView, BMC's Patrol and CA's Unicenter. Once these systems are put in place, vendors can monitor the infrastructure remotely with support from the clients IT staff.